This website is operated by DBJ CONSULTING LTD (Company Number: 15393932), trading as S2gstore.
Introduction
Information we collect
Information we collect through Cookies and similar technologies.
Information collected from third parties and how we use it.
How we use your Personal Information
Disclosure of your Personal Information
Marketing Preferences
Transfer of your Personal Information outside of the EEA
Updating your Personal Information
Your rights
Retention of your Personal Information
Contacting us
Our use of Cookies
Security
Testing
This Privacy & Cookie Notice is effective from June 28, 2023. We may change this Privacy & Cookie Notice at any time, and if we do so will post the changes to this page as well as the date that the changes take effect.
We at s2gstore.com, care deeply about privacy, security, and online safety, all of which are a significant part of the s2gstore.com mission: to protect users of our products and services from the risks of theft, disruption, and unauthorised access to their online information and activities. This Privacy & Cookie Notice is designed to inform you about how we collect, use, and share your personal data through our website or when you interact with us.
This Privacy & Cookie Notice below sets out in detail how we process your personal data, and we encourage and recommend that you read it in full. We understand that people have busy lives though, and so wanted to help you by providing a brief overview of how and why we process your personal data.
1. Introduction
1.1. This Privacy & Cookie Notice sets out the way in which s2gstore.com (“we” or “us“), a company incorporated and registered in the Isle of Man, collects and processes Personal Information (as defined in paragraph 2.1 below). If you have any questions about this Privacy & Cookie Notice or the processing of your Personal Information, please contact us at Privacy@s2gstore.com
1.2. We operate the website under the s2gstore.com Group companies’ banner. We will share your Personal Information in accordance with this Privacy & Cookie Notice.
1.3. By using our website, you acknowledge s2gstore.com (and any companies in our Group) will process your Personal Information in accordance with this Privacy & Cookie Notice, including for the purposes set out in paragraph 5 below. If you do not wish to provide your Personal Information on the basis set out in this Privacy & Cookie Notice, you should not enter the relevant information on the website forms, or otherwise provide us with any of your Personal Information. However, if you do not provide your Personal Information, we may not be able to provide support regarding your queries.
1.4. Capitalised terms are defined in this Privacy & Cookie Notice.
2. The information we collect
“Personal Information” means any information from which you can be personally identified, including your name, email address, home or business address and telephone number. Please see paragraph 5 for an exhaustive list of personal data collected.
2.2. We collect Personal Information which you provide to us, including when you register interest and information you provide in communications with us. In addition, we collect information about your use of the website. We will also collect other information necessary for us to process your Personal Information for the purposes set out in this Privacy & Cookie Notice.
3. Information we collect through Cookies and similar technologies
3.1 We collect information through “Cookies” and other similar technologies (e.g., pixel tags or links). This helps us to remember you when you visit the Website, and to improve your experience.
3.2 We also use information collected through “Cookies” and other similar technologies to detect any abuse of our Website and Services, and to help verify your age upon entry of site.
3.3 To find out more about “Cookies” and similar technologies please see paragraph 13 of this Privacy & Cookie Notice. More information about the purposes of the “Cookies” and what is collected and how we use the data, can be found in paragraph 13.5.
4. Information collected from third parties and how we use it
We do not use information from any third-party service providers.
5. How we use your Personal Information
5.1. In accordance with data protection laws, we will only process your Personal Information where we have a lawful basis for doing so. In respect of your Personal Information, these bases are explained in the table below:
5.2. The following are a list of the “Purposes” for which we (including any of our agents, Group members, sub-contractors and/or employees) process your Personal Information, and the lawful basis on which we conduct such processing:
| Purpose | Retention period | Lawful Basis | Geographic locations where data is used Internally |
|---|---|---|---|
| Security Enquiry Form: Security notifications from yourself to s2gstore.com. Email address, full name, and contact numbers. | 6 months from notification, then deleted from our environment | Consent | Israel Ukraine Bulgaria Estonia UK |
| Player Enquiry Form: Self-Exclusion Request | 6 years from end of relationship, then deleted from our environment | Regulatory Requirement: To be retained for Licensing Regulations (LCCP) | UK only |
| Player Enquiry Form: Complaint on Game Play (win / loss / RTP) | 6 years from end of relationship, then deleted from our environment | Regulatory Requirement: To be retained for Licensing Regulations (LCCP) | UK only |
| Player Enquiry Forms: Complaint on withdrawal or deposit | 6 years from end of relationship, then deleted from our environment | Regulatory Requirement: To be retained for Licensing Regulations (LCCP) | UK only |
| Player Enquiry Forms: Account Complaint | 6 years from end of relationship, then deleted from our environment | Regulatory Requirement: To be retained for Licensing Regulations (LCCP) | UK only |
| Sales Enquiry Forms: Interest in forming an agreement with s2gstore.com | 1 year from form submission, if you are unsuccessful, then deleted from our environment | Consent | UK, EU, Israel, Philippines |
| Sales Enquiry Forms: Where interest has been established and you wish to be part of regular communications. | 1 year from when you notify us you no longer wish to be updated on promos / services, then deleted from our environment | Consent | UK, EU, Israel, Philippines |
| Business Partner Marketing / Merchandise campaigns Only: To keep you informed of new products / Merchandise / services relating to our offered Services, available to our business partners and those of other entities within our Group, if you do not “opt-out” from this option. | Your opt-out will remain if you remain a contracted business partner or unless you opt back in. | Legitimate interest | UK, Gibraltar, Israel, Austria, Latvia |
| Registering for email alerts: To keep you informed of your selected s2gstore.com topics | Your opt-in will remain if you wish it to. | Consent | UK, Gibraltar, Israel, Austria, Latvia |
Who we are
Suggested text: Our website address is: https://s2gstore.com.
Comments
Suggested text: When visitors leave comments on the site we collect the data shown in the comments form, and also the visitor’s IP address and browser user agent string to help spam detection.
An anonymized string created from your email address (also called a hash) may be provided to the Gravatar service to see if you are using it. The Gravatar service privacy policy is available here: https://automattic.com/privacy/. After approval of your comment, your profile picture is visible to the public in the context of your comment.
Media
Suggested text: If you upload images to the website, you should avoid uploading images with embedded location data (EXIF GPS) included. Visitors to the website can download and extract any location data from images on the website.
Cookies
Suggested text: If you leave a comment on our site you may opt-in to saving your name, email address and website in cookies. These are for your convenience so that you do not have to fill in your details again when you leave another comment. These cookies will last for one year.
If you visit our login page, we will set a temporary cookie to determine if your browser accepts cookies. This cookie contains no personal data and is discarded when you close your browser.
When you log in, we will also set up several cookies to save your login information and your screen display choices. Login cookies last for two days, and screen options cookies last for a year. If you select “Remember Me”, your login will persist for two weeks. If you log out of your account, the login cookies will be removed.
If you edit or publish an article, an additional cookie will be saved in your browser. This cookie includes no personal data and simply indicates the post ID of the article you just edited. It expires after 1 day.
Embedded content from other websites
Suggested text: Articles on this site may include embedded content (e.g. videos, images, articles, etc.). Embedded content from other websites behaves in the exact same way as if the visitor has visited the other website.
These websites may collect data about you, use cookies, embed additional third-party tracking, and monitor your interaction with that embedded content, including tracking your interaction with the embedded content if you have an account and are logged in to that website.
Who we share your data with
Suggested text: If you request a password reset, your IP address will be included in the reset email.
How long we retain your data
Suggested text: If you leave a comment, the comment and its metadata are retained indefinitely. This is so we can recognize and approve any follow-up comments automatically instead of holding them in a moderation queue.
For users that register on our website (if any), we also store the personal information they provide in their user profile. All users can see, edit, or delete their personal information at any time (except they cannot change their username). Website administrators can also see and edit that information.
What rights you have over your data
Suggested text: If you have an account on this site, or have left comments, you can request to receive an exported file of the personal data we hold about you, including any data you have provided to us. You can also request that we erase any personal data we hold about you. This does not include any data we are obliged to keep for administrative, legal, or security purposes.
Where your data is sent
Suggested text: Visitor comments may be checked through an automated spam detection service.
6. Disclosure of your Personal Information
6.1. We may, for the identified stated purposes, disclose your Personal Information to any of the following recipients:
6.1.1. any company within our Group (including to its employees and sub-contractors) which assists s2gstore.com in fulfilling the stated purposes or which otherwise has a need to know such information;
6.1.2. any third party which assists s2gstore.com in fulfilling the stated purposes, including (but not limited to) providing support through Human Resources, Commercial team, Compliance team or our Information Security team;
6.1.3. any third party which assists s2gstore.com in verifying the accuracy of your Personal Information, including financial institutions and credit reference agencies (a record of the search may be retained by such third party), if required with the Self Exclusion request;
6.1.4. any third party which assists s2gstore.com in monitoring use of our website, including the detection and prevention of fraud and collusion;
6.1.5. to Operators when supporting in Self-exclusion requests or complaints;
6.1.6. any contractors or other advisers auditing any of our business processes or who have the need to access such information for the purpose of advising s2gstore.com;
6.1.7. any law enforcement body which may have any reasonable need to access your Personal Information;
6.1.8. any regulatory body or authorised entity (e.g., a sporting body or law enforcement agency) which may have any reasonable requirement to access your Personal Information; and
6.1.9. any potential purchaser of our business or any investors in it or in any company within our Group (including in the event of insolvency).
6.2. If at any time you wish us to stop processing your Personal Information for the above Purposes (stated in paragraph 5), you should contact us and we will take the appropriate steps to stop doing so if there are no regulatory requirements. Please contact Privacy@s2gstore.com
7. Marketing Preferences
7.1. s2gstore.com or any company within s2gstore.com Group will not send you unsolicited information regarding any third party’s products or services.
7.2. As part of any account registration process (business partners only), you will have the opportunity to choose whether to receive information on s2gstore.com offers and promotions.
7.3. At the time of setting up your account by s2gstore.com (for business partners only), this is on the basis you wish to be kept updated on s2gstore.com promotions and services. You will have the opportunity to inform us that you no longer wish to receive them. You may update your marketing preferences at any time by clicking on the “unsubscribe” link in an email and following the instructions or contact Opt-out@s2gstore.com.
8. Transfer of your Personal Information outside of the EEA
Your Personal Information will be transferred outside of the European Economic Area, both to us and other members of our Group. This includes, but is not limited to, Ukraine, Isle of Man, Guernsey, Philippines. Please refer to Paragraph 5 for the explicit list of all geographic locations, associated with the purposes. Where we transfer your personal data outside of the EEA, we will put in place adequate measures to ensure that your Personal Information is kept secure (and such adequate measures shall include: (i) transferring to a jurisdiction which the European Commission recognises as providing adequate protection for the rights and freedoms of data subjects in connection with the processing of their personal data; and (ii) transfers pursuant to standard contractual clauses in accordance with UK or European Commission decisions on transferring personal data).
9. Updating your Personal Information
You may request an update or deletion of your Personal Information at any time via the relevant contact page or Privacy@s2gstore.com.
10. Your rights
10.1. You have the following rights in relation to your Personal Information:
10.1.1. a right to access your Personal Information as held by us (also known as a data subject access request);
10.1.2. a right to receive certain Personal Information in machine-readable format;
10.1.3. a right to object to processing where the lawful basis is that it is in our legitimate interests, but please note that we may still process your Personal Information where there are other relevant lawful bases or where we have compelling grounds to continue processing your Personal Information in our interests which are not overridden by your rights, interests or freedoms;
10.1.4. a right to have inaccurate Personal Information rectified;
10.1.5. a right to have certain Personal Information erased where it is no longer necessary for us to process it, where you have withdrawn your consent pursuant to paragraph 10.1.8, where you have objected pursuant to paragraph 10.1.3, where your Personal Information has been unlawfully processed, or where erasing your Personal Information is required in accordance with a legal obligation;
10.1.6. a right to request an explanation of the logic involved where we make decisions about you solely through automated means;
10.1.7. a right to complain to the Information Commissioners Office; https://ico.org.uk/global/contact-us/, if you have any complaints regarding Data Protection.
10.1.8. where we have specifically requested your consent to process your Personal Information and have no other lawful conditions to rely on, you have the right to withdraw this consent; and
10.1.9. a right to object to direct marketing, which can be done by opting out of direct marketing via the communication itself. You also have a right to object to any profiling to the extent that it relates to direct marketing only.
10.2. If you are unsure about your rights or are concerned about how your Personal Information may be processed, you should contact your national data protection regulator.
10.3. If you would like to exercise any of your rights, then you can do so by contacting us as described below. Please be aware that while we will try to accommodate any request you make in respect of your rights; they are not absolute rights. This means that we may have to refuse your request or may only be able to comply with it in part.
10.4. Where you make a request in respect of your rights, we will require proof of identification. We may also ask that you clarify your request. We will aim to respond to any request within one month of verifying your identity. If we receive repeated requests or have reason to believe requests are being made unreasonably, we reserve the right not to respond.
11. Retention of your Personal Information
We will retain your Personal Information for the period necessary for us to provide you with our Services and to comply with our legal and regulatory responsibilities. Accordingly, please refer to paragraph 5 for the retention periods. Where it is no longer necessary for us to process your Personal Information, we will delete it sooner as stated in section 5.2. If you request that you should not be able to access our Services (i.e., self-exclude), we will retain this information for a maximum of 6 years, from request, before deletion.
12. Contacting us
12.1. If at any time you believe that we have not adhered to this Privacy & Cookie Notice, please contact our privacy team at Privacy@s2gstore.com.
13. Our use of Cookies
13.1. We may collect anonymous information about your use of the Website using “cookies”, pixel tags and similar functionality. A “cookie” is a small file of text which is downloaded onto your computer when you access the Website, and it allows us to recognise when you come back to the Website. We use cookies for the operation of this website. For these purposes, Cookies are placed on your device to identify you in the future when you visit our website or connect with any of our applications.
The cookies used on this Website are either set by us or by our third-party service providers, and fall into the following categories:
- Strictly Necessary – these cookies are essential to enable you to move around the Website and use its features. If you remove or disable these Cookies, we cannot guarantee that you will be able to use our websites or benefit from all our security features.
- Analytical – these cookies collect anonymous data on how visitors use the website. This helps improve site functionality and user experience.
- Marketing – these cookies track visitors to understand their interests and improve the relevance of content and services offered.
Some of these are “session cookies”, which stay in place only for the duration of your visit to our website and are deleted at the end of your browsing session. Others are “persistent cookies”, which remain on your device for a period after you have left the Website. See 13.5 for retention periods of each cookie.
13.2. Most browsers have cookies enabled by default, but you can change your cookies settings, which are usually found in the ‘options’ or ‘preferences’ menu of your internet browser. You can block any cookies from any website by activating the setting on your browser that allows you to refuse the setting of some or all cookies. However, if you block all cookies, you may not be able to access all or part of our website. You can also use your browser settings to delete cookies. For more information about how to disable cookies in your browser please visit www.allaboutcookies.org.
To change your Cookie preferences, select the icon found on the bottom left hand of the page.
13.4. While the Website may contain links to websites operated by parties other than us, we are not responsible for the privacy practices or content of such websites.
Please review the Cookies in use and their purposes in the below table:
13.5 Cookies Purposes:
| Cookie description | Retention period | Lawful Basis | Geographic locations |
|---|---|---|---|
| __cf_bm | 1 Day | Strictly Necessary – This website cannot function without properly without this cookie. | For EU visitors: processed and stored within the EU (Cloudflare data centers in Frankfurt, Amsterdam, Paris, Dublin, London); For global visitors: Cloudflare may use data centers in the US. |
| _cfuvid | Session | Strictly Necessary – This is a Regulatory requirement. | EU: same as above; Global: Cloudflare US centers. |
| CookieConsent | 1 Year | Strictly Necessary – This website cannot function properly without this cookie. | Ireland |
| wpEmojiSettingsSupports | Session | Strictly Necessary – This website cannot function properly without this cookie. | United States |
| __hssc | 1 Day | Marketing – Track visitors to improve relevance. | Germany (AWS Frankfurt) |
| __hssrc | Session | Analytical – Collect anonymous data on how visitors use the website. | Germany (AWS Frankfurt) |
| __hstc | 180 Days | Marketing – Track visitors to improve relevance. | Germany (AWS Frankfurt) |
| hubspotutk | 180 Days | Marketing – Track visitors to improve relevance. | Germany (AWS Frankfurt) |
| __ptq.gif | Session | Marketing – Track visitors to improve relevance. | Germany (AWS Frankfurt) |
| _ga | 2 Years | Analytical – Collect anonymous data on how visitors use the website. | United States |
| ga# | 2 Years | Analytical – Collect anonymous data on how visitors use the website. | United States |
14. Security
14.1. We are committed to ensuring that your Personal Information is secure. To prevent unauthorized access or disclosure, we have put in place suitable physical, electronic, and managerial procedures to safeguard and secure the Personal Information that we collect.
14.2. All the Personal Information that you provide us is stored in a secure computing environment protected by secure firewalls to prevent unauthorized access. We control access so that only people who need to access the Personal Information can. All staff are provided security training and are required to adhere to a comprehensive set of security policies, procedures, and standards related to their jobs.
14.3. When you access any area of our website, we use encryption in line with industry standards. This means that all the information sent between your computer and our server architecture is encrypted so that no one can read it in transit.
14.4. Where your Personal Information needs to be disclosed to our service providers, we require them to process and protect your Personal Information in a manner consistent with this Privacy & Cookie Notice and applicable laws.
15. Testing
Occasionally, we may share limited personal data to evaluate a new third-party service or new software providers, to improve our capabilities to adhere to regulatory requirements. Any personal data shared will be fully restricted for the purpose of testing of services, new software, new third-party providers’ capabilities. This is a mandatory aspect of continuous improvement of services we offer to players and clients.
Any data shared to conduct these tests will be deleted promptly at the end of the testing period.
contact us at info@s2gstore.com
Company Name: DBJ CONSULTING LTD
Company number 15393932
Address: 15 Wordsworth Road, West Bridgford, Nottingham, England, NG2 7AN
